Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response time guarantee for every support ticket or email that you send to our tech support team. We’ll speedily reply to all the standard inquiries and forward the issue to our server admins in case additional assistance is required. If you order the Administration Services package, we will perform any of the included services at a time that has been agreed upon preliminary.
An Outstanding Client Support Service
We’ll be online for you 24–7–365 to respond to any questions that you may have with regard to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need help with server administration tasks, you can take a look at our Administration Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Section
Every Linux dedicated servers hosting package is equipped with our free Web Control Panel, which offers a fully detailed knowledge base plus a group of how–to video tutorials. Whenever you require help with the Web Control Panel, just click on the Videos or Help buttons in the top right corner.