There are a lot of shared web hosting suppliers out there, yet the majority of them are resellers that have minimal resources, especially in terms of support. One way to distinguish them is the option to reach the company over the telephone. The type of support that you'll have through this way of communication will vary based on the service provider - some offer professional phone support, various others offer basic and customer support only because some issues are more time-consuming and it is a lot less difficult to be resolved through a support ticket, particularly when the situation has to be escalated. However, it is good to know that you could always contact your website hosting supplier as there're lots of small matters that can be managed without difficulty and in a timely manner through a phone call, not mentioning that you can get additional info about the services even before you become a client.
Phone Support in Shared Web Hosting
As we have live phone support 14 hrs daily, you'll be able to call us and speak with our customer support agents to get more information about the Linux shared web hosting packages that we supply and ensure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on three different continents and you are able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you're already a customer, you can call us about general and billing matters, and about some technical ones. In case the trouble is strictly technical or it requires longer time to analyze, you will have to employ our ticketing system, which will allow both you and our technical support crew to track the information provided by both sides.