Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting packages come with an integrated support ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in the same location – invoices, files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with a couple of mouse clicks without ever signing out of your Control Panel. In the meantime, you can select a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you fix any particular issue before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a legal holiday.