A ticketing system is the most common means of communication that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to handle a problem that requires a certain period of time to investigate or that needs to be forwarded to a server admin. In this way, all replies supplied by either side will be kept in the same place in case someone else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you will have to sign in and out of no less than two accounts to accomplish a certain task or to touch base with the hosting company’s client service team. In case you wish to administer a handful of domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Additionally, it might take substantial time for the provider to respond to your ticket requests.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting packages come with an integrated support ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in the same location – invoices, files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with a couple of mouse clicks without ever signing out of your Control Panel. In the meantime, you can select a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you fix any particular issue before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a legal holiday.