The support that you will receive from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical issue with an active account. Prompt and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real hosting provider not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you will wait for a few days to receive a response to any question, which means that your websites may remain offline for ages. Alternatively, a company that offers various options for communication and has a support crew available all the time will assist you to right away and help you minimize or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

All our Linux shared web hosting packages include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting solutions well before you make a purchase or you are an existing customer and you have a question or a problem, you are able to contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical matters or any issues that require longer time to investigate and handle. Unlike various other web hosting service providers, our trouble tickets have a warranted max reply time of just 1 hour, which means that no matter what the issue is, it'll be resolved on time and you won't waste days so as to get something fixed.